FAQ

Frequently Asked Questions

 
 

How long does Intimacy Hair Collection’s hair last?

  • Intimacy De’Nette is 100% Donor hair (Virgin Hair) and its longevity can last at least a year or longer, depending on the maintenance and care given.


What is the best Intimacy De’Nette match to use for my hair texture?

Intimacy De’Nette offers 6 textures.

  • Intimacy Curly – This is suitable for 3b/3c hair textures.  

  • Intimacy Kinky – This is suitable for 3c/4a hair textures.

  • Intimacy Coily Loose – This is suitable for 4a/4b hair textures.

  • Intimacy Coily Tight – This is suitable for 4b/4c hair textures.

  • Intimacy Coarse – This is suitable for the Afro texture.

  • Intimacy Blow Out – This is suitable for the blown out or relaxed hair textures.


How many Clip – Ins or Bundles would I need for a full head?

For Clip Ins

To achieve a complete look - we suggest that you get 2 packs of the Intimacy De’Nette Clip Ins.  However for interchangeable/diverse and or fuller looks, we suggest that you get 3 packs of the Intimacy De’Nette Clip Ins. We also suggest getting various lengths (eg. 16” & 18”clip ins)– this help with giving you the desired fullness.

For Bundles

Each bundle is 110 grams. It is recommended that for lengths under 16” you can use 2 bundles for a full installation. For lengths 16 – 24” it is recommended that you use 3 bundles for a full installation.


Is the Intimacy DE’NETTE hair versatile enough for me to manipulate it like my natural hair?

The Intimacy DE’NETTE hair is very versatile.  You can Bantu knot it, twist it, braid it, and manipulate it into your desired hairstyle.


Does Intimacy Hair Collection hair extensions shed?

With all hair you will experience shedding. But we have customized our hair extensions so that your shedding experience would be very minimal. We highly recommend that you seal the wefts and knots before an installation, as this will minimize possible shedding or breakage.

Also to minimize shedding, we recommend that you deep condition the hair extensions and use a wide toothcomb and comb the hair from the bottom upwards to maintain the hair’s integrity and longevity.


Can I color, dye, bleach or add heat to Intimacy Hair Collection hair extensions?

Although the Intimacy DE’NETTE is donor hair and can be chemically processed with no immediate damage, it is a HIGH MAINTENACE Collection. We DO NOT recommend that you use chemicals on the hair, as this will affect the integrity and longevity of the hair.  Tangling and change of curl patterns may be a result caused by over processing when dying or bleaching the hair.  Please consult a licensed hair stylist to color, dye or bleach the hair.

You can use heat. Excessive use of hot styling tools not only causes damage to hair curl patterns and cuticles but also causes breakage. In the event you must use hot tools, use in conjunction with a heat protectant.


How much is shipping and how long does it take to receive my order?

Shipping depends on your location and ranges from $7 - $40.  Most of our orders are shipped out from our Main Hong Kong office.  We ship 7 days a week using DHL as our carrier.          

Once payment is received, you will receive a confirmation email that your order is being processed. It will take up to 2 business days to process your order.  Please allow up to 2 business days for orders to be processed (weekends and holidays are not considered business days).

Please Ensure that all details provided are accurate and completed; if not, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays.

After processing and production, you will receive another email with the tracking link once your order ships.

Please note that processing time varies from order to order; based on items purchased.

Every item is customized to perfection therefore production takes up to 5-7 business days.

Kindly note once shipped, all orders are within the possession of DHL carrier. Any queries concerning package location, delivery delay or other relative issues we advise first contacting your local DHL office or accessing their website to make any such enquiries.

Otherwise you may contact us at info@intimacyhaircollection.com


How can I track my order?

You will receive a confirmation email that will include your tracking number and a link once your order has been shipped to the e-mail address provided at the time of checkout. 

Please note that this can take between 24-36 hours. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update, but you will still receive your order. Please feel free to contact us after the estimated delivery time.


Do you have an exchange, returns and refund policies?

Exchange/Return 

If you are not entirely satisfied with your purchase, we're here to help.

  • You have 15 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it for sanitary and health purposes.

  • Your item must also be in the original packaging.

  • Your item also needs to have the receipt or proof of purchase.  


Refunds

We currently do not offer refunds.

In the event you are not pleased with your purchase and wish to return an item, we offer store credit or exchange. 

Once we receive your item, we will notify you and begin the inspection process.

Once approved, we will issue store credit or exchange (based on request) 

*Any tax or duty fees incurred will not be refunded or compensated for as these funds go directly to the state or governing bodies in the area of which you reside.

Express shipping options and any other third-party fees are non-refundable.


Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. 

Please return to the address: 

INTIMACY HAIR COLLECTION

Unit 1102 11/F

29 Austin Road

Tsim Sha Tsui

Kowloon


How can I cancel my order?

To cancel an order, please email info@intimacyhaircollection.com within 24 hours of placing the order. Or dial +1 (800) 838-2048 toll free number or +852-3117-8773 for our Cooperate Office. We cannot guarantee a cancelation will be granted after 24 hours has passed.