Shipping & Returns

 

Shipping - Return & Refund Policy

Thanks for shopping at Intimacy™ Hair Collection

We ship around the Entire Globe!!

 

PROCESSING TIME

Once payment is received, you will receive a confirmation email that your order is being processed. It will take up to 2 business days to process your order.  Please allow up to 2 business days for orders to be processed (weekends and holidays are not considered business days).

Please Ensure that all details provided are accurate and completed; if not, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to avoid any possible delays.

After processing , you will receive an additional email with the tracking link once your order ships.

Please note that processing time varies from order to order; based on items purchased.

Every item is customized to perfection therefore production takes up to 5-7 business days for simpler orders.

Communicating with our customers is very important to us; your order status can be tracked in real-time via our online platform.

 

ESTIMATED DELIVERY TIME

We ship 7 days a week.

Kindly note once shipped, all orders are within the possession of DHL carrier. Any queries concerning package location, delivery delay or other relative issues we advise first contacting your local DHL office or accessing their website to make any such enquiries.  Delivery time varies from country to country depending on region.

Otherwise you may contact us at info@intimacyhaircollection.com

 

Tracking Your Order

You will receive a confirmation email that will include your tracking number and a link once your order has been shipped . This will be sent to the email address provided at the time of checkout. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 4 days for the tracking information to shown. In some rare case, the tracking information may not update, but you will still receive your order. Please feel free to contact us after the estimated delivery time.

 

Taxes and Duties

We ship all packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

Returns

 

If you are not entirely satisfied with your purchase, we're here to help. 

  • You have 15 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must also be in the original packaging.

  • Your item also needs to have the receipt or proof of purchase.

 

Refunds

 

We currently do not offer refunds.

In the event you are not pleased with your purchase and wish to return an item, we offer store credit or exchange. 

Once we receive your item, we will notify you and begin the inspection process.

Once approved, we will issue store credit or exchange (based on request)

*Any tax or duty fees incurred will not be refunded or compensated for as these funds go directly to the state or governing bodies in the area of which you reside

Express shipping options and any other third-party fees are non-refundable.

 

Return Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at info@intimacyhaircollection.com Or dial our 1 (800) 838-2048 toll free number or +852-3117-8773 for our Cooperate Office.